Get Help and Support
At NY State Lottery, we're committed to providing you with the best possible support experience. Our customer service team is here to help with any questions or concerns you may have.
Our live chat support is available 24/7, allowing you to get instant assistance whenever you need it. Simply click on the "Live Chat" button at the bottom right corner of our website and one of our friendly agents will be happy to assist you.
If you prefer to communicate via email, we also offer a dedicated support email address. Please note that response times may vary depending on the complexity of your issue and our current workload. Our team will respond to your email as soon as possible.
Our comprehensive help centre is packed with FAQs, guides, and troubleshooting tips to help you resolve common issues quickly and easily. You can access it by clicking on the "Help" tab at the top navigation bar of our website.
If you need assistance with account-related matters such as verification, login issues, or password recovery, please contact us through live chat or email support. Our team will be happy to assist you in resolving your issue.
We understand the importance of responsible gambling and are committed to providing our users with resources to help them maintain a healthy gaming experience. If you're concerned about your gaming habits or need assistance, please contact us through live chat or email support.
Our technical team is available 24/7 to assist with any technical issues related to our website, games, or software. You can contact us via live chat or email support, and we'll do our best to resolve your issue as quickly as possible.
If you have a complaint or dispute regarding our services, please don't hesitate to reach out to us through live chat or email support. Our team will work closely with you to resolve the issue in a fair and timely manner.
We strive to respond to all inquiries within 24 hours of receipt. However, response times may vary depending on the complexity of your issue and our current workload. We appreciate your patience and understanding as we work to resolve your concerns.
Our website is designed to be accessible on both desktop and mobile devices. If you have any issues with compatibility or accessibility, please don't hesitate to contact us through live chat or email support.
We offer multilingual support in several languages, including English and French. Our team will do their best to assist you in your preferred language.
Please note that our preferred contact method is through live chat for urgent matters. For non-urgent issues or account-related inquiries, email support may be a better option.
When contacting us, please provide as much detail as possible about the issue you're experiencing so we can assist you more efficiently. Our team will work with you to resolve your concern in a timely and professional manner.
Get Help Now
Don't hesitate to reach out if you have any questions or concerns. We're here to help!
