Responsible Gaming

Responsible Gambling

At NY State Lottery, we are committed to providing a safe and enjoyable online gaming experience for all our players. Our responsible gambling policy aims to promote balanced and informed decision-making among our customers.

Safe and Balanced Gambling Habits

Gambling should be treated as entertainment rather than a means of making money. It is essential to set realistic expectations and understand that outcomes are unpredictable.

• Aim to spend an amount that you can afford to lose.
• Set limits on your deposits, losses, wagers, and gaming sessions.
• Take regular breaks from gaming to avoid fatigue and maintain focus.

Budget and Bankroll Management

Effective budgeting is crucial for maintaining a balanced approach to gambling. Consider the following tips:

1. Set aside a specific amount for gaming each month or session.
2. Allocate funds wisely, considering both winnings and losses.
3. Monitor your bankroll regularly to ensure you do not exceed allocated limits.

Deposit, Loss, Wager, and Session Limits

Setting boundaries helps maintain responsible gambling habits. Our platform offers the following features:

• Configure deposit limits to control the amount you can spend each day or week.
• Implement loss limits to prevent excessive spending based on losses.
• Set wager limits to manage your betting activities effectively.
• Establish session limits to take regular breaks from gaming.

Reality Checks and Time Reminders

Regular reality checks help players reassess their behavior. We recommend:

1. Enable reality checks at set intervals (e.g., every hour) to remind you of your playing time.
2. Set time reminders for break periods or daily/weekly limits to maintain a healthy balance.

Cooling-off Periods and Self-exclusion Tools

If needed, our platform offers cooling-off periods and self-exclusion tools:

• Activate a temporary cooling-off period (ranging from 24 hours to several days) to take a break.
• Choose permanent self-exclusion for an extended period or permanently.

Account Verification and Age Restrictions

Verify your age by providing necessary documentation. This helps us ensure compliance with licensing regulations:

1. We will review the documents you provide and may request additional information if needed.
2. By verifying your identity, we can also identify potential issues related to account sharing or underage play.

Protection of Vulnerable Players

As a responsible operator, we prioritize protecting vulnerable players. If we suspect someone is engaging in problematic behavior, we will:

• Encourage open communication and provide resources for support.
• Implement additional safety measures if needed (e.g., limiting deposits).

Warning Signs of Problematic Gambling

Recognize the following warning signs to address potential issues early on:

1. Chasing losses or seeking to recoup recent expenditure by spending more.
2. Hiding gaming activities from friends and family due to feelings of guilt or anxiety.

Support Organisations or Professional Help Resources

If you need help, we recommend reaching out to organizations specializing in responsible gambling support:

• National Council on Problem Gambling (NCPG)
• Gamblers Anonymous